Who are we?

The www.ceg.org.uk website is operated and managed by Gateway Shared Services (“Gateway”, “we” or “us”), a public sector, not for profit consortium of ten local authorities, hosted by Glasgow City Council at Castlemilk High School, 223 Castlemilk Drive, Glasgow, G45 9JY. We can be contacted by post at this address, by email at ceg@ceg.org.uk, or by telephone on 0141 270 6110.

Glasgow City Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Its head office is located at City Chambers, George Square, Glasgow G2 1DU, United Kingdom. You can contact our Data Protection Officer by post at this address, by email, or by telephone on 0141 287 1055.

What is the legal basis for using your information?

Our website does not automatically capture or store personal information, other than logging the user’s IP address and session information.

You will be asked to provide some personal information if you wish to contact us and choose to use the online contact us form. Processing your personal information is on the basis of consent. If you do not provide us with the information we ask for, we will be unable to respond to your enquiry.

Why do we need your personal information and what do we do with it?

You give us your personal information to enable us to respond to an enquiry or comment. You do not need to provide us with information simply to browse the site.

We collect personal information about you when you give it to us directly by completing the online contact us form.

Personal data provided by you will be used to enable us to respond to your enquiry.

What personal information do we use?

We may collect, store and otherwise process the following kinds of information:

  • First Name
  • Last Name
  • Organisation
  • Email address
  • Phone number

Any personal data collected through this website will be treated as confidential.

Who do we share your information with?

The data you provide to us is not disclosed to any third party organisations without your knowledge.

We do not share, sell or rent your personal information to third parties for marketing purposes.

How long do we keep your information for?

We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need.

Your rights under data protection law

Access to your information

You have the right to request a copy of the personal information that we hold about you.

Correcting your information

We want to make sure that your personal information is accurate, complete and up to date. Therefore, you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information

You have the right to ask us to delete your personal information where:

  • you think that we no longer need to hold the information for the purposes for which it was originally obtained
  • you have a genuine objection to our use of your personal information – see Objecting to how we may use your information below
  • our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information

You have the right at any time to tell us to stop using your personal information for direct marketing purposes.

Restricting how we may use your information

In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information.

This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Please contact us as stated above if you wish to exercise any of these rights.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Other Websites

This privacy policy only covers www.ceg.org.uk. Links within this site to other websites are not covered by this policy and individuals should check the terms of the privacy policy of those other sites.


Cookies are files that store information on your hard drive or your browser. These cookies mean that the website can recognise that you have previously visited the Website. This allows you to maintain your preferences on the Website and for us to measure the usability of the Website. To find out more about cookies, including how to see what cookies have been sent and how to manage and delete them, visit All about cookies.

We do not use cookies to store personal information. The table below explains the cookies we use and why.

Cookie Name Description
cc Cookie Control: When you click "Accept Cookies" or "Decline Cookies" on the Cookie Control user interface, a cookie is set in order to remember your preference.
ga Google Analytics: We use Google Analytics to monitor traffic levels, browser and visits to this website.

Google Analytics stores IP addresses anonymously on its servers in the US, and neither Gateway Shared Services (Gateway) or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

These cookies are set unless you revoke consent.

Click here for an overview of privacy at Google

You can, should you wish, disable the cookies from your browser and delete all the cookies currently stored on your computer. However, by deleting the cookies you may find you are prevented from taking full advantage of the website. You can find out how to delete cookies for your browser by clicking ‘help’ on your browser’s menu.

This website also uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses ‘cookies’ to collect information about your use of the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information to evaluate your use of this site and compile reports on website activity for our website operators. This helps us to evaluate and improve the website and monitor site usage.

Google will not associate your IP address with any other data held by Google.

We also make use of Google Analytics Demographics and Interest Reporting, part of Google Analytics Advertising Features. This uses Google's 3rd-party audience data (such as age, gender, and interests) with Google Analytics. This is used to provide demographic statistics. To opt out of being tracked by Google Analytics across all websites visit Google Analytics.


We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact the Council’s Data Protection Officer by email at dataprotection@glasgow.gov.uk or by phone on 0141 287 1055.

However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745 or Visit their website for more information at ico.org.uk/concerns.

Please note if your complaint is not about a data protection matter or concerns the handling of personal information please contact us using the complaints procedures in place at www.glasgow.gov.uk/complaints.

More information

For more details on how we process your personal information visit www.glasgow.gov.uk/privacy. If you do not have access to the internet you can contact us via telephone to request hard copies of our documents